1. Who we are
Belinda Wright Property Ltd, of 5 Dairymoor, Wickham, Hampshire, PO17 5JR (company number 17388791), is the data controller for the personal data described in this policy. We are registered with the Information Commissioner's Office (ICO), registration number ZC222192. If you have any questions about this policy or how we handle your data, please contact us at info@belindawrightproperty.co.uk.
2. What personal data we collect
Depending on how you interact with us, we may collect:
- Contact details — name, address, email, telephone number.
- Identification documents — passport, driving licence, and proof of address, collected for anti-money laundering purposes.
- Financial information — proof of funds, mortgage agreement in principle, or source of funds evidence.
- Property information — details of the property you are buying, selling, or enquiring about.
- Communications — records of calls, emails, and messages between us.
- Technical data — see Cookies, below.
3. How we use your data and our legal basis
- To provide our estate agency services to you (contract) — e.g. marketing your property, arranging viewings, progressing a sale.
- To meet our legal and regulatory obligations (legal obligation) — including anti-money laundering checks under the Money Laundering Regulations 2017.
- To communicate with you about your enquiry or instruction (contract / legitimate interests).
- To send you details of suitable properties, where you have asked us to (consent), and you can opt out of this at any time.
- To protect our legitimate business interests, including preventing fraud and maintaining accurate records (legitimate interests).
4. Who we share your data with
We may share your personal data with:
- Property portals, such as Rightmove, for the purpose of marketing a property.
- Solicitors, conveyancers, and mortgage brokers involved in your transaction.
- Identity verification providers, used to carry out anti-money laundering checks.
- The Property Redress Scheme, our independent redress scheme, if a complaint is referred to them.
- HMRC, our AML supervisory authority, and other regulators or law enforcement bodies, where we are legally required to do so.
- IT and software providers who support our business operations, under appropriate data processing agreements.
We do not sell your personal data to third parties.
5. How long we keep your data
We retain identification and due diligence records for a minimum of 5 years from the end of our business relationship, in line with our anti-money laundering obligations. Other personal data is retained for as long as necessary to provide our services and meet our legal obligations, after which it is securely deleted or anonymised.
6. Your rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data, where we are not required to retain it for legal reasons.
- Object to, or request restriction of, certain processing.
- Request a copy of your data in a portable format.
- Withdraw consent at any time, where we rely on consent (e.g. marketing communications).
To exercise any of these rights, please contact us at info@belindawrightproperty.co.uk. If you are unhappy with how we have handled your data, you also have the right to complain to the Information Commissioner's Office (ico.org.uk).
7. Cookies
This website does not currently use analytics or tracking cookies. Our callback form is processed by Formspree, a third-party form-handling service, which may set its own essential cookies to process your submission. If our use of cookies changes, this policy will be updated to reflect that.
8. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure, including secure storage and restricted access to identification documents.
9. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The latest version will always be available on this page.